Refund Policy

English

1. Scope

This Refund Policy applies to paid transactions for:

• Dokal Shop orders
• Advertising campaign registration and delivery
• Donations
• Time-limited digital passes such as the Dokal Chatbot pass
• Any separately sold digital content or service introduced later

Gameplay, free points, free acorns, and free items are not cash purchases and are not refundable for cash. We may correct service records where a system error or abusive grant is confirmed.

If applicable law gives you more favorable rights, the law controls.

2. General principles

1. Refunds are generally returned to the original payment method.
2. Actual settlement timing depends on the payment processor, card issuer, or bank.
3. We may verify order numbers, payment identifiers, payment times, usage, delivery, ad delivery, and incident records.
4. Standards and cost allocation differ depending on change of mind, our fault, product defect, or non-performance.
5. Where part of a service was already provided, we may refund the unprovided portion or offer re-performance or an extension where that is not less favorable to you.
6. Refund exclusions do not waive liability for our willful or negligent conduct, defects, or material differences from the description where mandatory law applies.

3. Dokal Shop orders

3.1 Cancellation before shipment

• You may generally request cancellation before shipment.
• Cancellation may be limited where supplier fulfillment or custom production has already begun and the limitation was disclosed before payment.
• If the order cannot be fulfilled because of stock, price or listing error, supplier refusal, or another operational reason, we will cancel and refund it in full.

3.2 Change-of-mind returns after delivery

• You may request withdrawal within the statutory period. This is generally measured as seven days from receipt of the goods or the relevant contract information, subject to the starting point and exceptions under applicable law.
• You may be responsible for round-trip shipping and reasonable return costs for a change-of-mind return.
• Goods must be returned safely in resalable condition.

3.3 Defect, wrong item, or material mismatch

After verification, we may provide exchange, redelivery, repair, partial refund, or full refund when:

• A different product was delivered
• The product is damaged, defective, or its essential function is unusable
• It materially differs from its description or the contract
• Quantity or option is incorrect

Where required by law, return shipping is borne by us or the responsible seller. Please report the issue promptly with photos, video, or other reasonable evidence.

3.4 Possible withdrawal exclusions

A change-of-mind return may be limited where value has materially decreased because:

• The goods were lost or damaged through your fault
• Use or partial consumption materially reduced value
• Time has made resale materially difficult
• Custom production began after the required notice and consent
• Supply of reproducible digital content began after required notice and consent
• Sealed hygiene goods were opened and cannot reasonably be resold

Product-specific limitations will be disclosed before payment.

3.5 Incorrect address or refusal

You may be responsible for reasonable redelivery or return costs caused by an incorrect address or phone number, or unjustified refusal of delivery. Refund eligibility depends on the returned condition and whether resale is possible.

4. Advertising campaigns

4.1 Cancellation before delivery

• Requests received at least three business days before the scheduled start are generally eligible for review and refund.
• Requests within three business days may be limited because review, scheduling, file processing, and administrative work may already have begun.
• If no review, approval, scheduling, or technical preparation has started, we will generally consider cancellation without deducting preparation costs.

4.2 Rejection or suspension caused by the advertiser

A full refund may be limited when an ad is rejected or stopped because of:

• Illegal, harmful, deceptive, phishing, malicious, or infringing content
• Missing copyright, trademark, likeness, or use rights
• False submissions or refusal to provide review materials
• A broken, restricted, or non-compliant destination
• Unapproved changes to media, URL, or schedule after approval

Where an unprovided period and recoverable funds remain, we may consider a partial refund or replacement delivery after accounting for actual delivery and reasonable costs.

4.3 Our fault or non-performance

After reviewing delivery and incident records, we may provide re-delivery, an extension, partial refund, or full refund when:

• Payment succeeded but the campaign was not created because of a system error
• An approved ad was not delivered at all during the entire scheduled period
• The wrong media or destination was delivered because of our configuration error
• A prolonged incident attributable to us made the advertising service substantially unavailable

Temporary delays, individual ad blockers, device, browser, network conditions, or third-party ad-network policies may not justify a full refund.

4.4 Performance

Advertising provides an opportunity for exposure. Unless expressly guaranteed, disappointment with clicks, visitors, inquiries, revenue, conversion, or ranking is not by itself a refund basis.

5. Donations

1. Donations are voluntary payments supporting operations and new content and provide no competitive in-game advantage.
2. You may inquire about cancellation within seven days of payment. We will review statutory exceptions, payment-method limitations, and whether Hall of Fame display or another associated service was already provided.
3. If a refund is approved, the donor display name and support message may be removed or hidden from the Hall of Fame.
4. No refund arises where payment was never authorized or completed. Pending authorization or unpaid virtual accounts are handled according to payment status.
5. Payments by minors without required guardian consent, stolen payment methods, or identity misuse are handled after reasonable identity and authority verification under applicable law and processor procedures.
6. Donations are not tax-deductible charitable contributions, and no charitable receipt is issued.

6. Dokal Chatbot passes

1. Passes are time-limited digital content. The service period starts immediately upon payment, and this is disclosed on the payment screen.
2. If a pass has not been used at all, you may request withdrawal (full refund) within seven days of payment.
3. After use has begun, we review refunds of the remaining amount, excluding the period already provided (pro-rated), to the extent permitted by applicable law.
4. If a service outage prevented use for a significant period, we will verify outage records and provide a period extension, partial refund, or full refund.
5. When a refund is approved, the remaining pass period granted by that payment is revoked.
6. If you delete your account, any remaining pass period lapses. Contact us before deletion if you need a refund.
7. Orders that were never completed (for example, unpaid virtual accounts) incur no charge and are not refund targets.

7. Acorns, free points, and digital rewards

• Free acorns, free points, game items, titles, rankings, and stamps cannot be exchanged or refunded for cash.
• If acorns are duplicated, deducted incorrectly, or a purchased in-service item is not delivered because of a system error, we may restore, regrant, or correct the server record.
• Rewards obtained through forged, duplicated, automated, or limit-evasion requests may be reversed.
• If paid acorns or digital content are introduced later, separate withdrawal and use terms will be displayed before payment.

8. How to request a refund

Please include:

• Account email or other order-identifying information
• Order number, campaign ID, donation order ID, or other transaction identifier
• Payment time, amount, and method
• Reason for cancellation or refund
• For defects or incidents, photos, video, timestamps, or other reasonable evidence
• Requested outcome: cancellation, exchange, redelivery, re-delivery of ads, partial refund, or full refund

Contact:

• Email: yunkisan94@naver.com
• Phone: 0507-1371-7445

We aim to provide an initial response within three to seven business days. Supplier, carrier, processor, ad-log, or third-party rights investigations may take longer.

9. Timing and method

1. After approval, we initiate cancellation or repayment within the period required by applicable law.
2. Card and wallet cancellations may require additional processing time by the issuer or processor.
3. Where automatic return to the original method is unavailable, we may request verification of an account held in your name.
4. Where partial refunds are technically unavailable, we may use full cancellation and re-payment, replacement performance, or another agreed method.

10. Chargebacks and abusive refund claims

Please first request investigation and cancellation from us. Fraudulent chargebacks or duplicate recovery after normal delivery are prohibited. We may provide transaction, shipment, delivery, exposure, and access records to the processor and restrict accounts or transaction features when abuse is confirmed.

11. Changes and controlling language

We may revise this Policy when the Service or law changes and will announce material changes before they take effect. If the Korean version and a translation conflict, the Korean version controls to the extent permitted by applicable law.